Managed and supervised the transformation of NBP branches from BBO to EBS system (2010–11) and later from EBS to Profile system (2012–14), ensuring smooth operations.
Trained branch staff during system conversions to enhance operational efficiency.
Successfully implemented the Data Cleansing Project (2012–14), creating CIFs (Customer Information Folios) and uploading signature cards in the EBS system.
Provided training to branch staff for effective execution of the CIF creation process.
Implemented the CAOP system (Centralized Account Opening Portal) and trained regional staff for seamless adoption.
Oversaw the CIF creation project across multiple branches, ensuring accurate customer information and system integration.
Managed the SAP HCM implementation in the Bahawalpur region, incorporating data for 65 branches and 430+ employees.
Trained HR personnel to effectively use SAP HCM and align resources with the system.
Implemented government schemes such as PMYBL and YES – Kamyab Jawan Youth Entrepreneur Scheme through digital lending using the SLIM system.
Ensured regional adoption of digital and automated systems to improve operational efficiency and compliance with government programs.